IT Managed Services

Unlike the old “break-fix” IT Support model, our IT Managed Services align the interest of the service provider “in this case, IT Bridges” with those of the client – namely you. Both parties desire for the client’s network to be absolutely stable – because they both lose money when anything goes wrong. In the event of downtime, you lose productivity, while we lose our most precious resource – technical support time. As a result of this alignment, we are incentivised to work harder and smarter to ensure that your network remains 100% stable.

As an IT Managed Services Provider (MSP), here is what we can offer:

• You pay a fixed monthly fee for us to keep your network up and running, no matter what.
• There is no limit to the number of hours you can use.
• We are incentivised to keep your network as stable as possible!
• We do all of the proactive maintenance we can to achieve optimal network stability.
• In order to achieve that, we’ve made significant investment in the latest network management systems.
• You enjoy the benefits of enterprise-level automation and monitoring systems.
• Our response times are backed by a comprehensive SLA (Service Level Agreement).
• Monthly IT servicing on your company network, workstations and notebooks.
• Track, report and resolve all IT problems as they arise.
• Security management, ensuring all software is up to date.
• Ensure your systems are all virus/spyware/malware free.
• Reduce downtime, foresee problems before it impacts your business.

Our Pro-active IT Support measures include:

• Onsite IT Support
• Remote IT Support
• Telephone IT Support
• E-mail IT Support